Russell WaterGardens & Koi (RWG) is unique in an industry that is filled with “sameness”. The company is the only pond and water feature filtration manufacturer that started out as a specialty pond and water feature installation business that grew into retail, then wholesale, then manufacturing, and then expanded nationally via www.russellwatergardens.com
The company is unique in that it has extensive experience in all aspects of water feature design, build, maintenance, wholesale, retail, manufacturing, and distribution. Keeping a focus on educating customers as to the benefits, and overall cost savings, of high quality products.
The company’s philosophy: Building a water feature with high quality products the first time is much less expensive than building a water feature with poor quality products that fail – then have to be demolished and rebuilt with high quality products the second time around.
Starting out installing virtually every brand of filtration system on the market, we gained in depth knowledge of how various products are installed, serviced, and how they perform. This provided a unique perspective prior to creating our own innovative components and systems that are a drastic improvement over every brand on the market.
Russell Watergardens & Koi has Toll-Free customer service phone lines and email with direct person-to-person interaction between the manufacturer and the end user. Again, this gives Russell Watergardens & Koi the advantage of applying customer suggestions in the manufacture and/or upgrading of its products. Consumers have the power to effect enhancement and future products.