Russell Watergardens & Koi was Founded upon an Uncompromising Commitment to Professionalism, Innovation, Outstanding Customer Service, and Attention to Detail.
John A. Russell - CEO
John started his first business in 1997, and has owned a retail/wholesale business since 2001, with manufacturing since 2003 - and now franchising since 2008. John designed and engineered all of Russell Technologies™ equipment and products seen on this web site.
John is a nationally known writer, educational speaker, water feature photographer, and instructor on all aspects of water features and managing businesses through difficulties.
John has extensive experience in writing training materials, and he is the visionary behind the development of Russell Watergardens Franchise Corporation and its entire approach national expansion. 
Pamela Russell - President of Operations
Pamela has been in the retail customer service marketplace since 1982. She has been involved with customer service in upscale retail department stores, leisure and business travel industries. She has been a business owner since 1997 and a retail/wholesale business owner since 2001. Pamela has worked as a water feature designer and estimator, as well as the manager of Russell Watergardens & Koi water feature design/build division since 2003. She has managed Russell Watergardens & Koi retail/wholesale store since it's opening in 2001 - including purchasing, shipping and receiving, hiring, directing of Human Resources at Russell Watergardens & Koi, bookkeeping, payroll, day to day operations, and selection and management of the Point of Sale Computer Systems including inventory and reporting. Pamela developed the company's systems for day to day operations.
Pamela also manages RW Distributing, Inc., Russell Watergardens & Koi "sister" distribution company. She manages its warehouse, inventory, shipping, receiving, and employees. Pamela created inventory, shipping, and tracking procedures, as well as, current dealer/future franchise inventory and reporting procedures.
